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Contents ix
Standard 2.0 Meridian Mail Mini and Enhanced Card Option May 2000
Installation and Maintenance Guide
5 Troubleshooting and maintenance 5-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Problems at startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Problems during comprehensive upgrade . . . . . . . . . . . . . . . 5-8
Tape drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Terminal problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Modem problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
System event and error reports . . . . . . . . . . . . . . . . . . . . . . 5-16
Spares planning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17
Maintaining the external tape drive. . . . . . . . . . . . . . . . . . . 5-18
6 Software upgrades and conversions and
system expansion 6-1
Software upgrades and conversions . . . . . . . . . . . . . . . . . . . 6-2
System expansion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
7 Hospitality systems 7-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Section A: Enhanced Card Option 7-3
HVS hardware kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Software installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
Hospitality system administration. . . . . . . . . . . . . . . . . . . . . 7-7
Section B: Meridian Mail Mini 7-11
HVS hardware kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12
RSM board—modes of operation . . . . . . . . . . . . . . . . . . . . 7-14
RSM functionality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-15
RSM applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16
RSM BYPASS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18
Software installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-19
Hospitality system administration. . . . . . . . . . . . . . . . . . . . 7-20
- 555-7071-210 1
- P0904492 2
- Publication history 5
- Contents 7
- 3 Software installation 3-1 8
- 4 Basic system procedures 4-1 8
- 7 Hospitality systems 7-1 9
- 8 Networked systems 8-1 10
- 9 ACCESS systems 9-1 10
- About this guide 11
- Overview 12
- Assumptions 13
- In this guide 14
- About this guide xv 15
- Typographic conventions 16
- About this guide xvii 17
- Related documents 18
- The Meridian 1 PBX 19
- Chapter 1 21
- Tools required 24
- Installation steps 26
- Option 11C 27
- 1-8 Hardware installation 28
- Removing the cover 29
- Risk of shock 30
- Risk of equipment damage 30
- Hardware installation 1-11 31
- Hardware installation 1-13 33
- 1-14 Hardware installation 34
- Configuring the disk drive 35
- Settings for J2 36
- Replacing the disk drive 37
- 1-18 Hardware installation 38
- NT6R16AA 39
- 1-20 Hardware installation 40
- 1-22 Hardware installation 42
- Hardware installation 1-23 43
- 1-24 Hardware installation 44
- Hardware installation 1-25 45
- Installing a printer 46
- For VT220 terminals 47
- For NT220 terminals 47
- For HP700/22 terminals 47
- For HP700/32 terminals 47
- Hardware installation 1-29 49
- (Mode select switches) 51
- (RS-232 protocol switches) 51
- Printer 52
- Auto print mode 52
- CARD-052 53
- SEER Printing 54
- Hardware installation 1-37 57
- Other optional 58
- Attaching the hard disk drive 61
- 1-42 Hardware installation 62
- Hardware installation 1-43 63
- Adding daughterboards 64
- NTMW03AA 65
- NTDK74AB 65
- 1-46 Hardware installation 66
- 1-48 Hardware installation 68
- 1-50 Hardware installation 70
- Chapter 2 73
- The software tape 75
- Serial numbers 77
- Modifying your 78
- 1 M -- M -- V V Vb Vb 82
- Port Type 83
- First Node 83
- First Location 83
- Last Node 83
- Last Location 83
- Chapter 3 85
- What you need 87
- 3-4 Software installation 88
- Software installation 3-5 89
- Default voice service 90
- Default service DNs 90
- Installing the software 91
- Card 2(RSM) 92
- Software installation 3-9 93
- Setting up the system 94
- Software installation 3-11 95
- List Name 96
- Software installation 3-13 97
- CARD-059 98
- Software installation 3-15 99
- 3-16 Software installation 100
- Software installation 3-17 101
- 3-18 Software installation 102
- Step Action 102
- Software installation 3-19 103
- 3-20 Software installation 104
- Software installation 3-21 105
- 3-22 Software installation 106
- Software installation 3-23 107
- 3-24 Software installation 108
- Chapter 4 109
- Note 1: 110
- Note 2: 110
- Basic system procedures 4-5 113
- 4-6 Basic system procedures 114
- Basic system procedures 4-7 115
- Stopping Meridian Mail 116
- Starting Meridian Mail 117
- 4-10 Basic system procedures 118
- 4-14 Basic system procedures 122
- ATTENTION 127
- 4-20 Basic system procedures 128
- Access DN 130
- Basic system procedures 4-23 131
- Printing an ACD queue report 133
- Changing a hardware location 134
- Deleting a service DN 135
- Creating a new service DN 136
- Disabling a hardware location 136
- Enabling a hardware location 136
- Default settings for the M1 139
- M1 Configuration 140
- PBX customer data block 141
- 4-36 Basic system procedures 144
- Chapter 5 145
- Precautions 148
- Problems at startup 149
- Tape drive problems 153
- Terminal problems 155
- Modem problems 159
- Report Period Start 160
- Report Period End 160
- Spares planning 161
- Introduction 162
- Cleaning the tape 162
- Sensor holes 164
- Tape head 164
- Chapter 6 167
- Card 2 (RSM) 169
- System expansion 170
- Chapter 7 171
- Section A: 173
- HVS hardware kit 174
- The hotel’s PMS 175
- The guest 175
- Software installation 176
- (NTP 555-7001-221) 177
- Wiring for DCE PMS systems 178
- 7-10 Hospitality systems 180
- Section B: 181
- RSM board—modes of operation 184
- RSM functionality 185
- RSM applications 186
- Hospitality systems 7-17 187
- RSM BYPASS 188
- Port 4 (DTE) connection 195
- 7-28 Hospitality systems 198
- Chapter 8 199
- Hardware installation 201
- The RSM breakout assembly 202
- Wiring for networked systems 204
- Configuring the modem 205
- 8-8 Networked systems 206
- Network system administration 209
- 8-12 Networked systems 210
- Chapter 9 211
- ACCESS components 213
- Application 214
- The RSM breakout 216
- The UNIX workstation 216
- 9-8 ACCESS systems 218
- Wiring for DTE UNIX systems 219
- Wiring for DCE UNIX systems 220
- ACCESS system administration 221
- 9-12 ACCESS systems 222
- Chapter 10 223
- Passwords 225
- Geographical 225
- Primary language 225
- Number of users 225
- Automated Attendant: 7001 226
- Express Messaging: 7002 226
- Prompt Maintenance: 7003 226
- Networked and ACCESS systems 228
- Hardware location 229
- Overlay 11 229
- 10-8 Meridian Mail defaults 230
- Chapter 11 231
- To Next Setup Screen 233
- NT220 setup values 234
- HP700/22 terminals 235
- HP700/22 setup values 236
- HP700/32 terminals 237
- HP700/32 setup values 238
- To Next Setup 239
- VT220 setup values 240
- VT320 setup values 241
- VT420 setup values 242
- VT520 terminals 243
- VT520 setup values 245
- Port selection for VT520 249
- 11-20 Terminal configuration 250
- Glossary 251
- Glossary-2 252
- Glossary-3 253
- Glossary-4 254
- Reader’s Response Form 259
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