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5-16 Troubleshooting and maintenance
System event and error reports
Standard 2.0 Meridian Mail Mini and Enhanced Card Option May 2000
Installation and Maintenance Guide
System event and error reports
Introduction
System event and error reports (SEERs) contain information
about every system event and error that occurs on the Meridian
Mail system. To configure Meridian Mail to print SEERs as
they occur, refer to “Configuring the printer to print SEERs
reports” on page 1-34.
View SEERs for a
given period
To view SEERs for a given period, follow these steps.
The reports provide you with a brief description of the system
event or error and when it occurred. For a more detailed
description, consult Maintenance Messages (SEERs) Reference
Guide (NTP 555-7001-510).
Step Action
1 From the Main Menu on the system administrator’s
terminal, choose 5 System Status and Maintenance
→
5
System Event and Error Reports.
2 On the System Event and Error Reports form, enter the
appropriate dates and times in
Report Period Start
and
Report Period End.
3 Select [View Reports].
- 555-7071-210 1
- P0904492 2
- Publication history 5
- Contents 7
- 3 Software installation 3-1 8
- 4 Basic system procedures 4-1 8
- 7 Hospitality systems 7-1 9
- 8 Networked systems 8-1 10
- 9 ACCESS systems 9-1 10
- About this guide 11
- Overview 12
- Assumptions 13
- In this guide 14
- About this guide xv 15
- Typographic conventions 16
- About this guide xvii 17
- Related documents 18
- The Meridian 1 PBX 19
- Chapter 1 21
- Tools required 24
- Installation steps 26
- Option 11C 27
- 1-8 Hardware installation 28
- Removing the cover 29
- Risk of shock 30
- Risk of equipment damage 30
- Hardware installation 1-11 31
- Hardware installation 1-13 33
- 1-14 Hardware installation 34
- Configuring the disk drive 35
- Settings for J2 36
- Replacing the disk drive 37
- 1-18 Hardware installation 38
- NT6R16AA 39
- 1-20 Hardware installation 40
- 1-22 Hardware installation 42
- Hardware installation 1-23 43
- 1-24 Hardware installation 44
- Hardware installation 1-25 45
- Installing a printer 46
- For VT220 terminals 47
- For NT220 terminals 47
- For HP700/22 terminals 47
- For HP700/32 terminals 47
- Hardware installation 1-29 49
- (Mode select switches) 51
- (RS-232 protocol switches) 51
- Printer 52
- Auto print mode 52
- CARD-052 53
- SEER Printing 54
- Hardware installation 1-37 57
- Other optional 58
- Attaching the hard disk drive 61
- 1-42 Hardware installation 62
- Hardware installation 1-43 63
- Adding daughterboards 64
- NTMW03AA 65
- NTDK74AB 65
- 1-46 Hardware installation 66
- 1-48 Hardware installation 68
- 1-50 Hardware installation 70
- Chapter 2 73
- The software tape 75
- Serial numbers 77
- Modifying your 78
- 1 M -- M -- V V Vb Vb 82
- Port Type 83
- First Node 83
- First Location 83
- Last Node 83
- Last Location 83
- Chapter 3 85
- What you need 87
- 3-4 Software installation 88
- Software installation 3-5 89
- Default voice service 90
- Default service DNs 90
- Installing the software 91
- Card 2(RSM) 92
- Software installation 3-9 93
- Setting up the system 94
- Software installation 3-11 95
- List Name 96
- Software installation 3-13 97
- CARD-059 98
- Software installation 3-15 99
- 3-16 Software installation 100
- Software installation 3-17 101
- 3-18 Software installation 102
- Step Action 102
- Software installation 3-19 103
- 3-20 Software installation 104
- Software installation 3-21 105
- 3-22 Software installation 106
- Software installation 3-23 107
- 3-24 Software installation 108
- Chapter 4 109
- Note 1: 110
- Note 2: 110
- Basic system procedures 4-5 113
- 4-6 Basic system procedures 114
- Basic system procedures 4-7 115
- Stopping Meridian Mail 116
- Starting Meridian Mail 117
- 4-10 Basic system procedures 118
- 4-14 Basic system procedures 122
- ATTENTION 127
- 4-20 Basic system procedures 128
- Access DN 130
- Basic system procedures 4-23 131
- Printing an ACD queue report 133
- Changing a hardware location 134
- Deleting a service DN 135
- Creating a new service DN 136
- Disabling a hardware location 136
- Enabling a hardware location 136
- Default settings for the M1 139
- M1 Configuration 140
- PBX customer data block 141
- 4-36 Basic system procedures 144
- Chapter 5 145
- Precautions 148
- Problems at startup 149
- Tape drive problems 153
- Terminal problems 155
- Modem problems 159
- Report Period Start 160
- Report Period End 160
- Spares planning 161
- Introduction 162
- Cleaning the tape 162
- Sensor holes 164
- Tape head 164
- Chapter 6 167
- Card 2 (RSM) 169
- System expansion 170
- Chapter 7 171
- Section A: 173
- HVS hardware kit 174
- The hotel’s PMS 175
- The guest 175
- Software installation 176
- (NTP 555-7001-221) 177
- Wiring for DCE PMS systems 178
- 7-10 Hospitality systems 180
- Section B: 181
- RSM board—modes of operation 184
- RSM functionality 185
- RSM applications 186
- Hospitality systems 7-17 187
- RSM BYPASS 188
- Port 4 (DTE) connection 195
- 7-28 Hospitality systems 198
- Chapter 8 199
- Hardware installation 201
- The RSM breakout assembly 202
- Wiring for networked systems 204
- Configuring the modem 205
- 8-8 Networked systems 206
- Network system administration 209
- 8-12 Networked systems 210
- Chapter 9 211
- ACCESS components 213
- Application 214
- The RSM breakout 216
- The UNIX workstation 216
- 9-8 ACCESS systems 218
- Wiring for DTE UNIX systems 219
- Wiring for DCE UNIX systems 220
- ACCESS system administration 221
- 9-12 ACCESS systems 222
- Chapter 10 223
- Passwords 225
- Geographical 225
- Primary language 225
- Number of users 225
- Automated Attendant: 7001 226
- Express Messaging: 7002 226
- Prompt Maintenance: 7003 226
- Networked and ACCESS systems 228
- Hardware location 229
- Overlay 11 229
- 10-8 Meridian Mail defaults 230
- Chapter 11 231
- To Next Setup Screen 233
- NT220 setup values 234
- HP700/22 terminals 235
- HP700/22 setup values 236
- HP700/32 terminals 237
- HP700/32 setup values 238
- To Next Setup 239
- VT220 setup values 240
- VT320 setup values 241
- VT420 setup values 242
- VT520 terminals 243
- VT520 setup values 245
- Port selection for VT520 249
- 11-20 Terminal configuration 250
- Glossary 251
- Glossary-2 252
- Glossary-3 253
- Glossary-4 254
- Reader’s Response Form 259
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